If I purchase from your Website, is this secure or not?
A:
There is no problem to purchase our products fromour Website for guaranteed upgrades and technical support. For we cooperate with RegNow to receive the payment. What's more, SSL encryption is applied to protect all the data and information you provided for the order during the order process.
Q2:
How to get an invoice after I finish the purchase?
A:
An electronic invoice is available to every purchase. The moment your order is successfully processed, the payment platform will send you a confirmation mail automatically. Please make a click on the download link of the invoice in the e-mail and print it by yourself in case you need one.
If you lost the confirmation e-mail in any cases, please contact the payment platform directly for free.
REGNOW:http://www.regnow.com/faq.html
Q3:
What does “Extended Download Service” mean?
A:
It works as an optional service provided by RegNow at an additional cost. If you pay for this service, a 2-year re-download service for the very version of the product you purchased will be entitled to you, that's to say the service provider will keep the backup copy of the current version of the product you purchased, and you are allowed to download it anytime from the link given to you.
Q4:
My credit card will be charged at when?
A:
Your credit card will be charged at the day when your purchase has been placed successfully.
Q5:
Placing an order, can I cancel it later?
A:
Sorry, but your order can not be canceled after placing.
The moment an order is processed, it cannot be canceled anymore, for it is the automated way that orders are processed and fulfilled. In case you are asking for a refund, please go to check the Refund Policy.
Q6:
Can I place an order without using a credit card?
A:
Sure, you are welcomed to order without credit cards.
Besides credit cards, we accept other payment methods as well, which including checks, PayPal, Money Orders and Wire Transfers, etc. If you want to pay without using a credit card, please select the related payment method on the payment page, where you can get detailed directions to process the order.
Q7:
I have purchased the wrong product. Can I exchange the product for the right one?
A:
In so, please purchase the right product at first and then contact us about your situation, we will offer you a refund in 30 days for the wrong one you have purchased after we confirm the situation.
Q8:
Why my credit card has been rejected?
A:
Countless reasons could lead a failed credit card transaction. That's to say, your credit card could either be expired or reached its limit, or a credit card computer, either on our end or your bank's end, just have a machine error. If you came across any problem about this, please contact the Customer Service of RegNow to figure it out. For your information, please provide them any email messages you have received and the order number from the Order Confirmation Page as well.
Q9:
What can I do if I lost my registration information?
A:
As most of the registration information could be getting in the order confirmation email, please go to check your email firstly. If you are unable to check this email to get the registration information, please submit a request with your Order ID and/or email address that was used in placing the order to us, after we locate the order in our database, we will resend one piece of applicable registration information to you through mails.
Q10:
After purchased the download version, how to get a CD as a backup?
A:
As we don't sell the CD separately, please purchase the product with the CD again and then contact us about your situation, and then we will refund you for your previous purchase after we confirm your purchase.
Generally speaking, you don't need to purchase the CD if you have an Internet connection, for you can download the latest program from our website anytime without any limitation, and then burn it with your registration information onto a CD as a backup by yourself, or save them together on your computer or some USB storage devices.
That's to say, the CD is more useful for those who don't have an Internet connection.
Q11:
What does “CD Backup” mean?
A:
Generally speaking, the CD is a way to backing up the software. The moment your order is processed and fulfilled, a registration code and download link will be sent to you.
In case you ordered a CD, RegNow will send the CD with a copy of the latest version of this software to you on the same day. Well, you need to wait for 1-3 weeks before it finally arrives to you according to the delivery.
Before you get this CD, you can download the latest program from the download link anytime without any limitation, and then register it with your registration information as a backup by yourself.
As the CD doesn't contain the registration code, after you install the software from your CD, you still need to register it with the registration code which we send you.
If you upgrade the software, or get a new registration code later, the CD and former registration code may works unavailable, then you cannot register the software on the CD with the new registration code.
Q12:
Can I order a CD? If so, when can I get it after the order?
A:
You can get a Backup CD of our products after the order. The moment your order is successfully processed and fulfilled, you will receive a registration through e-mail; meanwhile, the Backup CD will be delivered to you by mail as well.
Note: It takes around 1 to 3 weeks before it finally arrives to you according to the delivery.
US Domestic Shipping 7-14 Days
Canada Shipping 9-16 Days
International 12-21 Days
Before you get the CD, you can download the full version from the download link anytime without any limitation, and then register it with your registration information as a backup by yourself. Got any more questions about the CD, please contact payment platform for detailed information!
How to check the shipping status of my CD after the order?
A:
As CDs are delivered by our payment platform, and it takes around 1 to 3 weeks before it finally arrives to you according to the delivery. If you have not received your CD around 1-3 weeks, please contact the below address for more information:
RegNow: http://www.regnow.com/help_contact.html
Q14:
Is the shipping address can be changed or not after the order?
A:
Sorry, but your shipping address cannot be changed after placing.
The moment an order is processed, the shipping address cannot be changed anymore by our system. In case you want to change the shipping address, please submit a support ticket to the payment platform for support. If you failed to receive your package, the package will be returned to the warehouse.
RegNow: http://www.regnow.com/help_contact.html
Q15:
Can I cancel an order, if so, what should I do?
A:
Sorry, once an order is processed, it cannot be cancelled, for the order has been processed and fulfilled automatically. In case you need a refund, please go to http://www.regnow.com/faq.html for more details about the cancellation.
Q16:
What is the Refund Policy of yours?
A:
YOnce an order is processed and the registration details and download instructions are issued, it cannot be cancelled, for the order has been processed and fulfilled automatically. But there are also exceptions on a case-by-case basis under emergency or extenuating circumstances only.
1. Unaccepted Circumstances
Generally speaking, we do not refund or exchange products in the follow circumstances:
• You purchased the so-called "wrong" product, and then you purchased the so-called "right" one from another company but not from us.
• You are not seriously about your order.
• You are asking for a refund due to technical issues, but you refused to provide any detailed description of the problem to our support team at all.
• Asking for a refund for part of a bundle.
• You failed to receive the registration code for the product, and refused to try the "Registration Code Retrieval" wizard we offered to you.
2. Accepted Circumstances
Generally speaking, we offer refund or makes an exchange of the products in the follow circumstances:
• You purchased a wrong product from us, and then purchased the right one from us within 30 days. We can refund you for the wrong product after we confirm the situation. However, in case the two products you purchased are irrelevant, the refund will not be approved.
• Due to the system problem of the third party payment platform, you have been double charged than the price.
• The product you are purchased has fatal technical issues, and our technical support team failed to provide a fix or work-around to figure the problem out within one month.
• If you neither received the registration code of the product from us, or failed to retrieve the code from our "Registration Code Retrieval" wizard or got no response from our support team after reporting this to us.
Once your refund is approved, please follow the below steps:
1. Uninstall the software and remove it from your computer.
2. Destroy the disc and uninstall the software from your computer if you have purchased a CD version of the software.
Q17:
How long can I get my money back?
A:
After your refund request is approved, the credit will be appeared on your account around 3~7 business days.
